Eligible merchandise may be returned or exchanged free of charge. A Returns & Exchanges form and a pre-paid return label are provided in every order. At this time, furtrieve.com offers UPS or U.S. Postal Service return labels for domestic return addresses only. NOTE: The customer is required to pay shipping on return orders sent from Alaska, Hawaii, Puerto Rico and outside the United States. Shipping and handling charges are nonrefundable unless we have made a shipping error. Upon receipt of returned goods, Furtrieve reserves the right to deny a refund if the merchandise does not meet our requirements.
- Full-price and sale merchandise in original condition, with all tags attached, can be returned for a full refund or exchanged for the same item within 60 days of the delivery date.
- Final-sale merchandisecannot be exchanged or returned at any time.
- Outlet-store merchandisecan be returned only to outlet stores within 14 days. Outlet merchandise will not be accepted for return in full-price retail stores.
- Sample-sale merchandise is final sale.
Please send Furtrieve returns to:
120 East Market Street Suite 100
Indianapolis, In 46204
GIFT RETURNS & EXCHANGES
Merchandise received as a gift that was purchased on furtrieve.com may be returned for a full refund on the original form of payment within 30 days. You may also exchange merchandise for an Furtrieve Gift Card within 30 days. A Returns & Exchanges form with instructions is enclosed in your order — simply indicate which method you prefer. If you do not have the form, contact Furtrieve Customer Care or at 3173258010 between 9 am and 5 pm ET, Monday through Friday.
When you use PayPal to pay for your order, we will refund your order according to our policy, with the following exceptions:
- In-store returns cannot be credited to your PayPal account. You will receive your refund on a Furtrieve Gift Card.
- Exchanges are not offered on PayPal orders. Merchandise returned to our warehouse will be processed as a refund to your PayPal account.
SHIPPING ERRORS OR DAMAGED PRODUCTS
In the event that we process an order incorrectly or you receive a damaged or defective item, we will gladly replace that item or accept it for a full refund at our expense. Furtrieve will provide a prepaid UPS or U.S. Postal Service shipping label to expedite the return for orders shipped within the U.S. To receive your shipping label and arrange to replace your product, please contact Furtrieve Customer Care online or at 3173258010 between 9 am and 5 pm ET, five days a week.
Furtrieve customers using a third-party shipping service are responsible for any duties, taxes and shipping costs that may occur. Furtrieve is not liable for any damages from a third-party shipping service.
FURTRIEVE GIFT CARDS
Gift Cards are non-returnable and cannot be redeemed for cash unless the remaining balance is less than $10.
RETURNING AN ITEM PURCHASED WITH A FURTRIEVE GIFT CARD
Our standard return policy applies to any merchandise purchased with an Furtrieve Gift Card. We will issue a new Gift Card for the amount used on the original purchase and send it to the shipping address on the original order.
If you used a credit card in addition to an Furtrieve Gift Card to pay for your order, we will credit your card the amount originally charged and issue a new Gift Card in the amount used on the original purchase. In either case, you will receive your new Gift Card within two weeks of processing your return.