Frequently Asked Questions about Furtrieve Products and Services

Does Furtrieve need to be charged? How does this work?

Yes. Furtrieve can last from 3-7 days. However, we recommend charging it every night, just as you would your cell phone. Furtrieve comes with its own charging cable.

Does Furtrieve work anywhere in the world?

Furtrieve currently works in the United States, Canada, Mexico, the Caribbean and a few other countries. We have global coverage capability. If you take your pet traveling, we’ll need to know to enable that coverage.

What happens if my pet is lost and I can’t find my phone?

You don’t need your own cell phone to locate your pet! Just log into your Furtrieve account on any browser or mobile device.

Is there a monthly fee for the Furtrieve Device?

Because Furtrieve is a cell phone, there is a cost with keeping it in service. We’ve been able to negotiate a very low price of $10 a month.  If you’d like to purchase more than one year of service, select it in the drop-down menu in the store. Prices vary depending on the package you select.

How many Crowd-Notify contacts can I preprogram?

You can add up to 10 contacts. We recommend choosing family members, neighbors, or friends.

When do you ship?

We’re shipping now and have happy customers all over the country!

Can I purchase a device without purchasing a collar?

You can, but it’s not recommended.  Furtrieve requires a thinner collar to attach.  A lot of collars will work, but some may not.  The opening is 1 inch wide and 4 mm thick.