Frequently Asked Questions about Furtrieve Products and Services

Does Furtrieve need to be charged? How does this work?

Yes. Furtrieve can last from 3-7 days. However, we recommend charging it every night, just as you would your cell phone. Furtrieve comes with its own charging cable.


Does Furtrieve work anywhere in the world?

Furtrieve currently works in the United States, Canada, Mexico, the Caribbean and a few other countries. We have global coverage capability. If you take your pet traveling, we’ll need to know to enable that coverage.


Is there a monthly fee for the Furtrieve Device?

Because Furtrieve is a cell phone, there is a cost with keeping it in service. We’ve been able to negotiate a very low price of $10 a month.  If you’d like to purchase more than one year of service, select it in the drop-down menu in the store. Prices vary depending on the package you select.


Is there a return policy for Furtrieve?

Yes! You can receive a full refund for your item with 60 days of its delivery date. Check our link at the bottom of the page for more details.


How many Crowd-Notify contacts can I preprogram?

You can add up to 10 contacts. We recommend choosing family members, neighbors, or friends.


When do you ship?

We’re shipping now and have happy customers all over the country!


Can I purchase a device without purchasing a collar?

You can, but it’s not recommended.  Furtrieve requires a thinner collar to attach.  A lot of collars will work, but some may not.  The opening is 1 inch wide and 4 mm thick.